Amtech Power Software - 2009 Information

IMPORTANT NOTICE FOR FASTTEST 2009 AND GASCERT 2009 USERS

IMPORTANT NOTE

For FastTest 2008 (17th Edition) users who are installing FastTest 2009 Service Pack 1

We have produced an essential new utility that enables you to migrate your 16th Edition mastered certificates to the new FastTest 2009 version.

This will enable you to view all your 16th Edition mastered certificates* in the 2009 version that were previously not available in the 2008 17th Edition version.
*does not include Domestic Periodic certificates

NOTE: You must install this utility to your FastTest 2008 17th Edition software before installing FastTest 2009 SP1

Download here >>

SERVICE PACK 1 Installation Guide - for FastTest & GasCert 2009

For help installing Service Pack 1 please select one of the following five options:

You have not yet installed the 2009 initial release DVD
If you cannot view this guide - click here >>

You have installed 2009 initial release DVD but have not yet used it
If you cannot view this guide - click here >>

You have installed 2009 initial release DVD but DID NOT migrate previous data and have been using it since Please ensure you backup your current 2009 database.
If you cannot view this guide - click here >>

You have received 2009 Service Pack 1 and want to install FastTest or GasCert Mobile
If you cannot view this guide - click here >>

You have installed 2009 initial release DVD had migrated previous data and have been using it since. Or you had migrated data and have new certificates in 2009 but then reverted back to 2008 as advised by AMTECH.
Please contact Support Department on 0870 1244722 before attempting to install the 2009 Service Pack 1 DVD so they can assist you with retaining all your data.

AMTECH 2009 is such an innovative and advanced product there are aspects that may be unfamiliar to users of previous versions. This has prompted some general queries that have very simple solutions. To save customers’ time we have produced a list of quick-reference FAQs.

FAQs

Can I still run a previous version of FastTest? >>
Cannot read the AMTECH 2009 disk >>
FastTest 2009 is asking for me for a username and password and I don’t know what to enter >>
How do I install the Master FastTest database onto a server? >>
‘Execute non-query failed…’ error message during database migration >>
SQL error at the Admin setup screen when creating Username and Password >>
Error when ‘Restoring previous database’ >>
When launching FastTest Mobile the following message appears 'fasttest mobile requires activation on this PDA…' >>
A message stating the ‘FastTest has stopped working’ appears when I try to run FastTest 2009 on my Vista PC >>
During the installation the following message appears ‘…error: 26 - Error Locating Server/Instance Specified)’ >>

Can I still run a previous version of FastTest?

Yes you can. For example, to launch a 2008 (17th edition) version of FastTest:

From your computer's desktop double click on ‘My Computer’ (or launch Windows Explorer)
Navigate to your ‘C:\Amtech2008\FastTest17th ‘folder
Double click on ‘FastTest.exe’

You can create a new shortcut as follows:

Launch ‘My Computer’ (or Windows Explorer)
Navigate to your ‘C:\Amtech2008\FastTest17th ‘folder
Right-click on the ‘FastTest.exe’ file
Select ‘Send To’ then choose ‘Desktop (create shortcut)’

The newly created desktop shortcut can be renamed (if required) by right-clicking on it and selecting ‘Rename’

Please note: the folder location of other versions of FastTest will differ from that shown above.

Cannot read the AMTECH 2009 disk

The AMTECH 2009 upgrade disk is a DVD, the installation is too large to fit onto a CD. Consequently, you will need to check whether the optical drive on your computer can read DVDs.
If you have another computer which does have a DVD drive and you also have a USB ‘pen drive’ with more than 1GB free space then you should still be able to install the 2009 upgrade by copying the DVD to the USB pen drive and installing from there. This can be done as follows:

Insert the AMTECH 2009 disk into the DVD drive equipped computer
Cancel the installation screens (if they appear)
Insert the USB pen drive into the same PC
Launch ‘My Computer’ (or ‘Windows Explorer’) and navigate to the DVD
Copy the contents of the DVD to the USB pen drive by selecting all the files and folders from the disk (by clicking ‘Ctrl+A) and then click choose ‘Copy’ from the Edit menu
Navigate to the USB pen drive and select ‘Paste’ from the Edit menu
Once copying has completed you can insert the USB pen drive into the computer on which you which to install the software and run the ‘Setup.exe’ file that it now contains (Click ‘Start’, then ‘Run’ then Browse to the USB pen drive to find the ‘Setup.exe’ file).

FastTest 2009 is asking for me for a username and password and I don’t know what to enter.

If a ‘Local Installation’ of FastTest 2009 was done on your PC then you will have been asked to enter a Name and Password during the installation. It is this name and password that you will need to enter.

If a ‘Network installation’ was done on your PC then a user name and password will have been defined during the server installation. You will either need to use this username and password or use a username and password that have subsequently been created by your FastTest database administrator.

Usernames and passwords can be changed within FastTest by selecting ‘Users’ from the ‘Display’ menu.

If you were not asked for a username or password during the installation and the message ‘Cannot connect to Server Please enter a valid Master Database Server’ then you may have selected the wrong FastTest database installation option. If you were intending to perform a local installation (where the database would reside on your computer) then you should do the following:

Run the FastTest Server set up (Start > Programs > Amtech Power Software > FastTest Server Setup) and select a ‘Server Database Setup’.

How do I install the Master FastTest database onto a server?

Firstly, install the FastTest database onto the server using the AMTECH 2009 DVD. You will need to use licence number 737837467, not the number on your delivery note or letter. You will be asked to enter a username and password, please remember what is entered here as it will be needed later.
Secondly, install the end users copy or copies of FastTest from the AMTECH 2009 DVD using the licence number on your delivery note or letter. Select ‘Network Install’ rather than ‘Local Install’, you will be prompted to select the Master FastTest database on the Server.
Further details can be found in the ‘Installation Guides’ folder on the AMTECH 2009 DVD.

‘Execute non-query failed…’ error message during database migration

This error indicates that the automatic FastTest 2008 database conversion routine is unable to complete.

Please e-mail your FastTest 2008 database backup file (.zip) to support@amtech-power.co.uk along with your contact details and AMTECH licence number and we will convert the database for you.

Please also type ‘Database - Execute non-query failed’ in the message text.

SQL error at the Admin setup screen when creating Username and Password

This error may occur if the Username or Password that you have entered contains a space character.

Please try removing the space character or replace it with a full stop character.

Error when ‘Restoring previous database’

You cannot ‘Restore’ previous FastTest databases; you have to use the ‘Migration’ feature.
If you have not restored the database via the installation you have the following options:

To bring over an old FastTest database you will need to ensure the database is first of all unzipped so the mdb file format can be identified by 2009 as it will not accept zipped up access mdb files.
FT Standard Users only – you will then need to run the server set up (Start > Programs > Amtech Power Software > FastTest Server Setup) and select Server database (for standalone users) then browse to relevant database
All other FastTest applications - Select File - Migration within the application. You will then be able to navigate to the location of their old access database (mdb format) and successfully 'restore' their data.

When launching FastTest Mobile the following message appears 'fasttest mobile requires activation on this PDA…'

This message will occur if a previous of FastTest Mobile has not been un-installed from the PDA.

To remove previous versions (once you have transferred all certificates to your desktop):

On the PDA click Start, Settings and select the 'System' tab
Click remove programs and remove any FastTest Mobile instances.
Then re-install FastTest Mobile 2009.

A message stating the ‘FastTest has stopped working’ appears when I try to run FastTest 2009 on my Vista PC.

You will need to disable the ‘User Access Control’ (UAC) setting in Windows Vista and then re-install AMTECH 2009.

The procedure for disabling the Vista ‘UAC’ setting is as follows:

Click the ‘Start’ button and choose ‘Control Panel’
Double click on ‘User Accounts’
Click on ‘Turn User Account Control on or off’
De-select the UAC setting.
You will then need to re-install AMTECH 2009
After you have installed and migrated you database you can re-instate the UAC setting.

During the installation the following message appears ‘…error: 26 - Error Locating Server/Instance Specified)’

You need to ensure that your Anti-virus and Firewall(s) are disabled while installing the software. Once they are disabled re-start the installation.