Technical Support from AMTECH for complete peace of mind
Customer service and satisfaction is our number one priority. Our business depends on customers using our products and services. If they are happy they will keep returning and will recommend us to their friends. The importance we place on providing an efficient friendly service cannot be over stressed and is encouraged throughout the company.
We provide a range of services to make using our products as easy and straightforward as possible so AMTECH customers know they can get friendly help and advice quickly allowing them to get on with their job.
PremierCare - AMTECH's unique Technical Support service. You choose the level of support you need from the largest team of Electrical Software Support Engineers in the industry.
Training - Get up to speed fast using your software, learn all the tips and tricks. Save time training new staff members.
Telephone Advisers - Call our telephone sales advisors who are on hand to answer your questions
Online Help - All software is supplied with electronic versions of complete instruction manuals. Software also includes automatic update alerts.
User Groups - Users get together and tell us what they would like to see in the software
Customer Days - We provide 'clinics' around the country where you can come and talk to our technical staff, ask questions and watch demonstrations in a freindly, relaxed and informal setting.
Exhibitions - We attend exhibitions around the country where you can meet the team and try the software for yourself.
PremierCare Technical Support
AMTECH’s unique Technical Support Service, PremierCare and PremierCareXtra bring a new dimension to customer service. PremierCare is a Quality Assured service to customers of our software, as all AMTECH software is covered by ISO 9001 TickIT for software development.
PremierCare
Benefits to members include:
Technical Support
Get help when you need it, from the largest team of Electrical Software Support Engineers in the industry. AMTECH’s Technical Support staff have a wealth of experience, understand your business and can be contacted by phone during office hours, and by fax, email and via AMTECH’s website.
Software service packs
Products, legislation and design trends are constantly changing... AMTECH software developers make sure AMTECH software keeps up to date. As a PremierCare member, you will automatically receive our service packs as soon as they are released, free of charge. These keep your AMTECH product databases right up to date – including product deletions as well as additions – so you can be sure that you always have the most current range of approved devices in your design toolbox. You will also receive substantial discounts on major upgrades.
Exclusive access to online technical support
Access to the members only area on AMTECH’s website for free downloads including database updates and the latest service packs for the current version of your software access to FAQ's and valuable technical tips AMTECH Today, the newsletter for PremierCare members, with all the latest technical tips, update information and general news, keeping you informed of what's going on at AMTECH before anyone else
DataBank
This amazing service automatically backs up the files you want at the intervals you specify. This happens automatically, no need to worry about forgetting to save your valuable data, it is done for you. Your data is stored securely off site, and should the worst happen you can access your data at any time and help recover your business. DATAbank is simple to use and quick and easy to set up offering you and your business complete peace of mind. This service is FREE to all AMTECH PremierCare Members who will receive 250Mb of data back up.
Discounts
PremierCare members can purchase additional AMTECH products and upgrades at discounted rates. These discounts also apply to our training courses. Other special promotional offers are also available to PremierCare members from time to time.
PremierCare Xtra
Elevate PremierCare to the next level with PremierCareXtra the ultimate support service. In addition to the features listed above PremierCareXtra members also receive:
- All new version upgrades - when a brand new version of your software is released you will receive this FREE as part of your membership. Your software will never be out of date while you are a PremierCareXtra member you will always have the latest features with nothing more to pay.
- DataBank secure data backup / storage - 500 Mb capacity
- Xtra discounts on additional licences and training courses
- Exclusive PremierCareXtra offers
- Dedicated account manager
- Special invitations to AMTECH events and product launches
- Advanced support services
- Priority on email response
- Exclusive direct email to the AMTECH Technical Support Team
- Priority service on support calls
Training Information
Get the most from your software with one of AMTECH’s range of training courses
Receive expert tuition from our team of engineers in a relaxed, friendly atmosphere. AMTECH training is suitable for all levels of ability, from first time users to those who have had the software for a while and not yet explored all the available features.
Courses available
FastTest >>
FastTest Advanced >>
ProDesign >>
ProDesign Advanced >>
HV Distribution Systems >>
Training course timetable >>
Learn the capabilities of the software - discover the many features included in AMTECH software and
how to apply them to your own projects. 
Learn dozens of tips, short cuts and features – these will help you make use of the software effectively and efficiently.
Learn how to produce quick, economical designs - avoid over-engineering by sizing cables, busbars and protective devices accurately to meet the minimum criteria defined in the wiring regulations.
Learn how to produce professional documentation - you will soon be able to present your clients with high quality documentation for design or verification calculations, single line diagrams and certification (depending on your software package).
Receive your own course workbook – to help you remember what you have learned.
Where is the training held?
Regular scheduled courses are held in Milton Keynes in a fully equipped, air-conditioned training centre. Each delegate has the use of a PC loaded with the latest software. Refreshments and lunch are provided. The training centre is close to J13 & J14 of the M1 and has free parking. Accomodation is also available.
Full details, driving directions and map >>
On site training
Training courses are also available at your premises by arrangement. Bringing these courses directly to your organisation offers many advantages, especially for companies that have several engineers requiring training.
To find out more, phone AMTECH on 0800 028 28 28 or send us an email
What about CPD?
All AMTECH courses attract Continuing Professional Development (CPD) hours which are credited towards an individual's CPD. The aim of CPD is to enhance business performance and improve an individual's career prospects.
AMTECH is an Institution of Electrical Engineers (IEE) Endorsed Training Provider and is registered with the Chartered Institute of Building Services Engineers (CIBSE) as a course provider.
